FAQ

Do I have to pay for membership? 

Free membership is provided for men as well as for women. You can look for your perfect match in our database, register free profile and send messages. Men only pay by credits for viewing other user’s messages.  


Ways of purchasing credits: 

First of all, you can use your Credit Card (Visa, MasterCard, American Express and Discover), however, other options are available as well.

You have to log in, go to Membership and purchase the desired number of credits, which will appear right away on your account.  

Price of one credit depends on the amount of credit purchase:   

  • Over 100 credits: $1 per credit
  • 55-99 credits: $1.09 per credit
  • 20-54 credits: $2 per credit
 

How will this purchase be reflected in my statement, if I pay via Credit Card? 

It will show as "1st International”, possibly with a phone number and/or some abbreviations, for example, "1st Int'l NTW" or "1ST INTERNATIONAL 800-974-6453".

 

How much will I have to pay for opening a letter from a woman? 

Everything depends on woman’s activity, popularity, English skills (because if she needs a translator – the price will be a little higher) and availability of Internet (if she needs to use agency’s computer, price as well will be little higher) 


How can I get a direct contact? 

To contact a woman directly you have to be a US citizen and to fill out the IMBRA form (click here to download the form). After that you have 2 variants: either to open 15 messages from the woman or try and inquire her personal details paying a $50 fee (expedite service), sum is not refundable, therefore make sure she will agree to provide it.

Expedite service may not be used if you didn’t open any messages from the woman. Sending contact details via messages is not allowed. Any attempts will be tracked and canceled. You need to go through the IMBRA clearance for $40 when you request a lady's info for the first time if you are a US citizen or resident.

We do not allow contact between members outside our website before they have officially exchanged contact information. Outside contact includes our competitor websites, social network websites, skype, etc. Outside contact violates our Terms and Conditions and may violate the IMBRA law, which may in turn jeopardize a lady's chance to get a US visa in the future and men's chance to sponsor a K-1 visa. It also opens possibilities for fraud. We do not allow our ladies to contact men outside the website, or to respond to men's attempts to circumvent our rules. If you are contacted outside our website by someone claiming to be a lady from the website, please be cautious as this could be a scam attempt. All of the above applies only until you have officially exchanged contact information. After the contact exchange you are free to communicate without our involvement.


Do you offer any discounts?


After opening 15 paid messages from a lady, you can request to have the price of her letters lowered to 5 credits. You are also entitled to this reduction if you have requested the lady's contact information using the expedite service. In case the lady's contact information does not include an email address, the price can be further reduced to 1 credit per letter; however, translation is not provided at this price. If you want to keep using our translation services, the price will have to stay at 5 credits per letter.


What is trust level?

The trust level is a credibility rating given to a female profile by our staff. A staff member can rate a profile on one or more of multiple scales: passport scans, live meeting, phone conversation, video, correspondence. Some are rated according to the staff member's own judgement (such as passport scans or phone calls), and others (like correspondence or meetings) according to the feedback we receive from our male members. Combined, these ratings make up the trust level. Each category carries different weight (e.g., feedback on a meeting is more important than the passport scan); the exact formula is complex and classified, so it cannot be used to artificially raise the trust level. A trust level of 100% means that we have received definitive proof that the woman behind the profile is a real person, and all her communications originate from herself. This doesn't mean, of course, that anyone with less than 100% is automatically fake or dishonest, although you should be wary of profiles with a trust level of 40% or less. Note that the absence of a trust level is not the same as a low trust level. A female profile doesn't have a trust level by default and may never get one, unless it gives us a reason to rate it.

What is Requested Contacts? 

In the Requested Contacts page you will see the contact details that were inquired by you. It is updated as soon as your personal details have been processed. 

 

What is a friends list? 

Friend list is the list of the people who invited you or were invited by you. If you have person in friend list – you are in the person’s list too. Any "friend" can be deleted from your list. You have to log in, go to "Communicator", click "Friend members", choose the person you want to delete and click "Delete from Friend List".

You “friends” can see your private photos, protected by password from everyone else.  

You must know that your friend list can be seen by everyone. You can decide how many friends you have in it and what does it mean for you or for the lady that you like. Someone consider the abundance of friends an indication of popularity, others as light-mindedness. 


Is possible for me to look through somebody’s personal photos?

Personal photos are protected by password, which you can obtain from the lady herself after communicating with her. 


Can I talk to the lady by phone?

You can arrange phone call with a lady in advance, taking into account time zone difference as well as period of time that we need for informing her about the your call. Phone call will cost

1. 8 credits per minute or 1 credit if you don’t need the translator.   


Is your website scam free? 

Certainly, it is impossible to track all the persons on our site, nevertheless all the girls are contacted by our representatives before we place their profiles on our site, besides our moderators reject all the suspicious profiles. That is why the chance to run into a scammer is really small.  


How can I see that the woman is interested in marrying me and not in getting green card? 

Every person has his own intentions; therefore it is hard to predict what will do the lady you have chosen. Statistics shows that international marriages are stronger than usual American ones. The percent of divorce is very low. Besides, whole procedure will take about 3 years. During that period of time you will certainly understand whom you are living with. Very effective way to find out about lady’s plans is to chat with her and even meet her in real life.   


Why some ladies are interested in the men that are a lot older? 

Age preferences are indicated in the lady’s profile. Although Russian women don’t mind some age difference it is unlikely that an 18-year old girl will date a 40 years old man. 


Are you compliant with the IMBRA law? 

Certainly, we are compliant with the IMBRA law; also it causes some inconveniences to our clients. 


Are there real cases when men actually find their spouses via your website? 

We have plenty of cases, when the relations ended in marriage - you can read testimonials. 


I think the toll free number isn’t working, what do I have to do?  

You are unable to reach us only if you are not the US citizen. You can reach us via live chat 24/7.  
 

What is your E-mail address? 

All the messages including orders, payments and questions may be addressed here.  


Responses don’t come to my email.  

In the majority of cases email providers block messages as spam ones. If it is in the spam box click it’s not spam and read it in the inbox. If it doesn’t seem to be the problem – don’t hesitate to contact us via phone or live chat and we will be happy to help you. We will send you the instructions of what to do. 


A couple of messages were sent to a woman but no reply followed.  

Primary thing to do is to check you messages by logging in, because messages won’t come directly to your e-mail. As a rule, notification about message/reply, come to your email. If you don’t receive them – check spam box. Important thing is to have picture in your profile, because profiles without pictures remain unanswered. In case more than 3 messages were sent and no reply has been received – contact us and we will help you to find out what is wrong. 


System notifies, that the message cannot be sent, as I have unchecked message from this user.  

To protect our clients from spam our system doesn’t permit sending messages to the person if you have more than 2 unread messages from him. If you occasionally deleted such messages – please contact administrator. 


What are the reasons for profile rejection? 

The profile may be rejected, if it violates our regulations or seems to be suspicious. To ensure the acceptance of your profile, you can: 

  • Fill all the obligatory fields about yourself
  • Post decent photo
  • Tell more about yourself
 

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